1. Channels
You can reach us through the following channels:
- General support — support@nexelioflow.com (response within one business day).
- Billing and refunds — billing@nexelioflow.com.
- Privacy and data subject requests — privacy@nexelioflow.com.
- Security disclosures — security@nexelioflow.com.
- Legal notices — legal@nexelioflow.com.
- Abuse reports — abuse@nexelioflow.com.
2. Formal Complaints
Formal complaints must be sent in writing to legal@nexelioflow.com with the subject line "Complaint". The message should include a clear description of the issue, the desired remedy, and any supporting documentation. We acknowledge complaints within two (2) business days and aim to resolve them within thirty (30) days.
3. Escalation
If you are unsatisfied with our final response, you may escalate to the relevant authority — for EU consumers, the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr; for privacy matters, your national data protection authority; for payment disputes, your card issuer or bank.
4. Languages
We accept communications in English, French, Spanish, Portuguese, Dutch, and German. Internal correspondence and final decisions are issued in English.